How can we help?

Open the login page, enter your email or telephone number and your password, then click Login. If your account was created by census sync, use your matricule or telephone as login identifier.

Click "Forgot password" on the login page, enter your account email, and follow the reset link sent to you. If you do not receive it, contact your central administrator.

Central Admins manage everything including users and imports. Regional Delegations oversee their region, Divisional Delegations their division, and Subdivisional Delegations, WFEC centres and other structures manage only their own data.

Sessions expire after a period of inactivity for security. Simply log in again. Your drafts and offline queue are preserved on your device.

Open the user menu (top right), go to My profile, and update your password there. Choose a strong password you do not reuse elsewhere.

Inactive accounts cannot log in. Contact your central administrator to reactivate your account and verify your structure assignment.

No. Each user must have a personal account so that submitted_by tracking, validation history and notifications stay accurate.

Your structure determines which reports you see and submit, your scope on the reporting matrix, your home page stats, and which data you can validate.