Help center

How can we help?

Search answers about the MINPROFF platform — reports, validation, imports, dashboards and more.

104
Answers
14
Topics
12
Views
EN · FR
Languages

Frequently asked questions

104 result(s)

Many forms keep local drafts as you type and offer a Drafts manager to reload them. Online saves still require clicking Submit.
Was this helpful?
My Data shows only your structure's reports. All Data shows everything in your scope (division, region or national for higher levels).
Was this helpful?
Totals should equal the sum of category rows. Re-check each W/M cell; the form highlights mismatches before submit where configured.
Was this helpful?
Central admins: Data Import Center → Roadmap → download the template (pre-filled with your structure, month, year and all indicators), fill the beige cells (Totals auto-sum), upload, map, fix any unknown structures, then insert.
Was this helpful?
Yes (central admins): Data Import Center → Activity Reports. The template takes one row per indicator detail with activities, partners, venue, date, result, difficulty and suggestion columns.
Was this helpful?
Central admins: Data Import Center → Action Plans. One row per indicator (Structure, Year, Status, Indicator, Mid-year, Year-end); rows sharing Structure/Year merge into one plan.
Was this helpful?
Yes, in the form's photo step (cover photo supported) and offline temp upload handles poor connections.
Was this helpful?
The connectivity ping failed (captive portals or unstable networks do this). Check the offline banner; use Sync once stable. True server errors now display instead of queuing.
Was this helpful?
Fixed: covers now show the structure name prominently (owner of the report) with scope as subtitle. Refresh cached PDFs (Ctrl+Shift+R) if you see an old one.
Was this helpful?
Sync may have updated your login identifiers. Try email, telephone and matricule variants, or ask admin to verify your account.
Was this helpful?
2000 rows per file. Split bigger datasets into several files and import them one after another.
Was this helpful?
Questions are logged anonymously for service improvement (like FAQ searches). Never paste passwords or highly sensitive personal data.
Was this helpful?
5 6 7 8 9

Still stuck?

Ask the AI assistant floating at the corner, or contact central support.