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Frequently asked questions

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Access follows strict scope rules: own structure, then supervising levels. Never share case details outside the platform.
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Input fields adapt to the indicator text: Women/Girls/Men/leader fields show only when the indicator mentions them. Total-only indicators show just the total box.
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Open the existing report via the duplicate warning link and edit it instead. The submit button stays disabled while a duplicate is detected.
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One plan per structure/year is allowed. Open the existing plan from the warning and edit it instead of creating a second one.
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Central admins: Data Import Center → Celebrations. Include event name, date, year, reporter, intro/conclusion, activities with dates/venues, and challenges.
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Yes. Drafts autosave locally and submissions queue. Reconnect when possible and press Sync to upload everything.
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Use the Print button (not browser Ctrl+P) for print-optimized layouts, landscape for wide tables, and enable background graphics for colors.
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Keep files under a few MB, use JPG/PNG photos and CSV/XLSX for data. On weak networks the temp-upload retries automatically.
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No. Existing reports for the same period/structure are skipped, single-table exact matches are skipped, and every insert reports inserted vs skipped counts.
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FAQ-based instant answers need connection for AI composing, but the FAQ page itself and your queued work remain available offline.
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Inactive accounts cannot log in. Contact your central administrator to reactivate your account and verify your structure assignment.
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Click your avatar (top right), then My profile. You can update contact details and your password there.
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