How can we help?

Central administrators only (superadmin included). Import pages and buttons are hidden for other roles; the API enforces the same rule.

The chat button (bottom right) answers questions using official site data: FAQs, deadlines, pages and rules, with links. It replies in your language (EN/FR).

The item belongs to another scope or a higher validation level locked it. Check you are viewing your own structure data, or ask the validating authority.

Click "Forgot password" on the login page, enter your account email, and follow the reset link sent to you. If you do not receive it, contact your central administrator.

Use the EN/FR language switcher in the top bar. Your choice is saved and applies to menus, forms, reports and PDFs.

Find it in the list and click the edit icon. You can only edit reports you are allowed to see; validated reports may be locked for lower levels.

It is a step-by-step wizard: pick a report family (roadmap, activity, GBV, action plan, NIS...), set parameters and scope, then view the result.

W = women/girls victims, M = men/boys. Fill each violence category (rape, sexual, physical, marriage, denial, psychological, FGM, femicide, others) split by sex.

Each indicator total = Women + Girls + Men + Religious + Community + Traditional leaders. Leave Total empty and it auto-calculates on submit.

In the edit form, fill one detail block per indicator (activities, partners, venue, date, result), then add difficulty/suggestion pairs in step 3 before submitting.

The plan for year N+1 is due October 30th each year. The home page tracks the current year plan and flags it if missing.

Open Celebration Reports → Add, pick the event, reporting date, year and your name, then fill introduction, week/day activities, challenges and photos.